500 West 2nd Street #1900 Austin, Texas 78701
E: SPOT@GETSPOT.COMNEED TO FILE A CLAIM?
NEED TO FILE A CLAIM?
If you have to cancel your ski pass for a covered unexpected reason, we’ll pay you back for the non-refundable part of the cost, minus any refunds you already received.
Daily or Season pass cancellation or pass interruption for listed unforeseen covered events including:
• You or a family member's death, sickness, or injury.
• Your primary place of residence is made uninhabitable due to a natural disaster, vandalism, or burglary.
• Revocation of your previously granted military leave or re-assignment. Official written notice of the revocation or re-assignment by a supervisor or commanding officer of the appropriate branch of service will be required.
• Example of covered reasons under the Cancel or Interrupt for Work Reasons benefits are listed below. Please note these benefits must be purchased during the time sensitive period outlined in your plan.
• Normal Pregnancy or Childbirth. The date of conception, as verified by medical records, must occur after the effective date for the Trip Cancellation (Added for products sold on or after March 6, 2023; Not available to NY and WA residents)
Check your state's plan documents for full details.
Pre-existing medical conditions, as defined in your plan document.
Voluntary work status changes. This includes voluntary transfers, voluntary layoffs, accepting a position at a new employers that causes a move, voluntary relocation that is not tied to employment.
Check your state's plan for full list of exclusions.
You can purchase Pass Protection through the Ikon Pass website when you purchase your pass or add Pass Protection as a post-purchase add-on up until October 31, 2025. This means if you've already purchased your pass, you have until October 31, 2025 to add Spot's Pass Protection and be covered. After October 31, 2025, Spot's Pass Protection coverage can only be purchased at the time of pass purchase and cannot be added on at a later time.
We ask that you notify Spot in writing of your plans to use your Pass Protection within 20 days of the unforeseen event occurring by logging into your Spot account and answering a few quick questions.
If you purchase a plan to protect your pass, your plan is in effect starting from the day after we receive your payment for your Pass Protection up until the last day of the season as listed on your enrollment document or itinerary. This means you’re eligible for up to a 100% reimbursement of your pre-paid expenses for your ski pass if you have a covered claim.
If the covered event occurs after December 12, 2025, the reimbursement amount prorates daily from December 12, 2025 through May 30, 2026. This is considered the Interruption period.
Take a look here for more information on how Pass Protection works!
If you’re not satisfied for any reason, you can cancel this insurance within the ten-day review period by calling your pass provider or mountain resort contact center. We’ll refund the plan cost, provided there are no incurred losses, you haven’t used your pass, or filed a claim.